2010 – Present
Head of Technical Support
EOS One
Leading technical support strategy and team execution with a focus on process quality, customer outcomes, and scalable operations.
Head of Technical Support
Alec Harmon
Customer support leader building practical AI systems
I lead technical support in SaaS environments with a focus on scaling quality, operational efficiency, and customer outcomes. My recent work emphasizes AI-assisted support workflows, chatbot strategy, and hands-on implementation.
Work Timeline
View full timelineInteractive AI Projects
See all projectsChatbase Resume Bot
A live chatbot grounded in my resume — embedded inline so you can ask it anything about my background.
View project pageAI Webhook Catcher
Catch any JSON webhook, clean it up with AI, and render it two ways at once: a chat-style message and a CSV-style row — built for leadership visibility and weekly reporting.
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