Head of Technical Support

Alec Harmon

Customer support leader building practical AI systems

I lead technical support in SaaS environments with a focus on scaling quality, operational efficiency, and customer outcomes. My recent work emphasizes AI-assisted support workflows, chatbot strategy, and hands-on implementation.

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Work Timeline

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2010 – Present

Head of Technical Support

EOS One

Leading technical support strategy and team execution with a focus on process quality, customer outcomes, and scalable operations.

Interactive AI Projects

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Chatbase Agent Experimentation

Built and evaluated support-oriented chatbot configurations for professional Q&A scenarios.

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