Alec Harmon

Head of Technical Support

I lead technical support in SaaS environments with a focus on scaling quality, operational efficiency, and customer outcomes. My recent work emphasizes AI-assisted support workflows, chatbot strategy, and hands-on implementation.

Professional Experience

2010 – Present

Head of Technical Support

EOS One

Leading technical support strategy and team execution with a focus on process quality, customer outcomes, and scalable operations.

Scaled support processes across distributed teams.
Improved frontline efficiency through AI-enabled workflows.
Implemented quality and performance-driven operating rhythms.

Education

2001 – 2005

Bachelor of Science in Business Administration

University of ABC · New York, USA

Built a foundation in strategic planning, business operations, and decision-making.

Skills

Customer Support Operations
AI Workflow Design
Knowledge Base Strategy

Looking for examples of AI execution work? Visit the projects section.